Kyodai Remittance is committed to providing reliable and fair service. If you are dissatisfied with any part of our service, you can raise a complaint using the options below.

Step 1: Contact Kyodai Remittance

We recommend contacting Kyodai Remittance first so we can review and resolve your concern as quickly as possible.

• Provide as much detail as possible, including:

  • Your name

  • Your Kyodai customer number (if available)

  • A clear description of the issue

Our support team will investigate your complaint and respond accordingly.

Step 2: Contact an external organisation (if needed)

If you are not satisfied with the response or outcome, you may contact one of the following external organisations for further guidance:

• Tokyo Bar Association
  📞 03-3581-0031

• Dai-Ichi Tokyo Bar Association
  📞 03-3595-8588

• Dai-Ni Tokyo Bar Association
  📞 03-3581-2249