Kyodai Remittance is committed to providing reliable and fair service. If you are dissatisfied with any part of our service, you can raise a complaint using the options below.
Step 1: Contact Kyodai Remittance
We recommend contacting Kyodai Remittance first so we can review and resolve your concern as quickly as possible.
Provide as much detail as possible, including:
Your name
Your Kyodai customer number (if available)
A clear description of the issue
Our support team will investigate your complaint and respond accordingly.
Step 2: Contact an external organisation (if needed)
If you are not satisfied with the response or outcome, you may contact one of the following external organisations for further guidance:
Tokyo Bar Association
π 03-3581-0031Dai-Ichi Tokyo Bar Association
π 03-3595-8588Dai-Ni Tokyo Bar Association
π 03-3581-2249