My beneficiary can't collect the transfer, what should I do? 27 January 2026 14:20 Updated Please contact us if your recipient can't collect the transfer. Do you still need help? Speak to us Related articles How do I check my pending requests in my KyodaiApp? What are the fees for sending money? Privacy Policy and Procedure How do I notify Kyodai of my deposit? How do I add my bank account information for a refund?