You have three options if your transfer has been cancelled: get a refund, resend the money, or ask us to hold the funds for up to 90 days while you decide. Here's how each one works.
Your three options at a glance
| Option | What it means | What you'll need |
| 1. Get a refund | Get your money back — to your bank account, or in cash at a store. | Bank details in the app and a call to Customer Care, or just visit a store. |
| 2. Resend the money | Send the funds to the same recipient (with updated details) or to someone new. | The app, if you have it — otherwise Customer Care or any store can do it for you. |
| 3. Hold the funds | We can keep your money safe for up to 90 days while you decide. | Nothing — just let us know your decision when you're ready. |
Option 1: Get a refund
If your transaction has been cancelled and you'd like your money back, you can choose to have it refunded to your bank account, or collect it in cash.
Refund to your bank account
- Open the Ria Kyodai app and add your bank account details.
- Contact our Customer Care team to let us know you'd like a refund.
- We'll transfer the funds directly to your registered bank account.
Refund in cash
- Visit any Ria Kyodai store or agent location near you.
- Bring valid ID
- Let our staff know you'd like to collect your refund in cash.
- They'll process it for you there and then.
Option 2: Resend the money
If you'd rather send the money instead of getting a refund, you can resend it — either to the same recipient (for example, if you just need to update their bank details) or to a different recipient altogether. Once the original transaction is cancelled, the funds are credited to your Ria Kyodai account balance, ready to be resent.
If you have the app
- You can process the new order yourself, directly in the app — no need to contact us.
If you don't have the app
- Contact our Customer Care team and we'll process the resend for you.
- Or visit any Ria Kyodai store or agent, and our staff will take care of it there.
Option 3: Hold the funds for up to 90 days
Not ready to decide yet? That's OK. We can hold your funds safely for up to 90 days while you make up your mind between a refund and a resend.
- We will connect with you before the 90 days as we cannot hold the funds for longer. If we have your bank account details, we will return the money to this account.